Return Policy
Your satisfaction is important to us. If you're not completely satisfied with your purchase, we’re here to help.
- Return Window: Returns are accepted within 14 days of the delivery date.
- Condition: Items must be unopened and unused to qualify for a refund.
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or return at no additional cost.
- How to Start a Return: Contact our customer support team with your order number to initiate the return process.
- Return Shipping: You may be responsible for return shipping costs unless the item is damaged or defective.
- Refunds: Once your return is received and inspected, we will issue a refund to your original payment method.
Shipping Information
We strive to process and ship your orders quickly and securely.
- Shipping Address: All credit card orders must be shipped to the billing address only. Orders using alternate or invalid addresses will be canceled.
- Processing Time: Orders are typically shipped within 24 hours of purchase, excluding weekends and holidays.
- Handling Fee: A Flat $1.99 handling fee is applied to every order. This helps cover order processing, packaging materials, and customer support.
- Shipping Methods: We ship via USPS Ground Advantage or Priority Mail, depending on package weight and the shipping method selected at checkout.
- Tracking: A tracking number will be provided and can be viewed in your account under Order Details.
- Delivery Times: Delivery times vary. Once a package is transferred to the carrier, we are not responsible for delays. For delivery inquiries, please contact your local post office.
- Restrictions: We do not ship to freight forwarders or accept payment from foreign credit cards. Such orders will be automatically canceled and refunded.